Draft template — please review. Adjust windows and conditions to match your real policy before taking live orders.
Refund & Returns Policy
Your satisfaction matters to us. If you are not completely happy with your purchase, we are here to help.
30-day returns
You may return unused items in their original condition and packaging within 30 days of delivery for a refund of the product price.
How to start a return
Email us at billing@theclearnest.com with your order number and reason for return. We will send simple instructions and a return address.
Refunds
Once your return is received and inspected, your refund is issued to your original payment method, typically within 5–10 business days.
Order status
For questions about an order, a refund, or your order status, contact billing@theclearnest.com.
Exceptions
Certain items may be non-returnable for hygiene or safety reasons. Any exceptions are clearly noted on the product page.